Are your products made in the USA?

Yes. All Pup Thrive products are proudly made in the USA with locally sourced, hand-selected ingredients.

How do I return an item?

If you are not satisfied with your purchase, email info@shoppupthrive.com and our customer service team will assist you with a return or exchange.

What should I do if my pet eats too many chews?

If your pet consumes an entire tub of supplements designed for their weight, they will generally be fine. Possible side effects include vomiting, diarrhea, or lethargy. If symptoms persist beyond 24 hours or more than one tub was consumed, consult your veterinarian.

Shipping policy

Pup Thrive Shipping Policy

At Pup Thrive, we’re committed to getting your order to you quickly and reliably. Below you’ll find all the details on how we process and ship your purchases.

Order Processing

All orders are processed within 2 business days (Monday–Friday, excluding holidays). You’ll receive an email confirmation with tracking information as soon as your order ships.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and chosen delivery method. Estimated delivery times are provided at checkout and may vary depending on the carrier’s schedule and your destination.

Typical delivery times after your order ships:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Priority Shipping: 1–2 business days

Shipping Locations

We currently ship to addresses within the United States. We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.

Order Tracking

Once your order ships, you will receive a tracking number by email. You can use this number to follow your package’s journey directly on the carrier’s website.

Delays & Exceptions

While we work hard to ship every order quickly, occasional delays can occur due to high order volume, weather conditions, or carrier issues. If your order is significantly delayed, we’ll contact you as soon as possible.

Questions

If you have questions about your order’s status or need help with a shipping issue, please reach out to our team at info@shoppupthrive.com.